Support

We read everything and usually reply within two working days.

Getting the app

DriveStream is on the App Store for iPhone (iOS 26 or later). If you joined the TestFlight beta, install the App Store version instead: it replaces the beta, your account and drives carry over, and unlike a TestFlight build it does not expire.

Common questions

Why does DriveStream ask for "Always" location access?

Because recording a drive has to survive the screen locking. With "While Using the App", iOS suspends the app once your phone locks or you switch away, and route recording stops without any warning — you finish a two-hour drive and find almost none of it was logged. "Always" is what keeps it running in a cradle or a pocket. DriveStream only uses it while a drive or trip is active.

My drive recorded the time but almost no distance.

That is the symptom of location access being set to "While Using the App", or of Precise Location being switched off. Open iOS Settings → DriveStream → Location, choose Always, and make sure Precise Location is on. Both are needed for an accurate track.

Someone in my convoy isn't showing on the map.

They appear once they have joined the trip with the invite code and started sharing. Check that they granted location access, that they have signal, and that they are on the same trip — the six-character invite code on the Convoy tab should match.

How accurate is the fuel gauge?

It is an estimate, not a reading from your car. DriveStream starts from the tank level you set and subtracts fuel as you drive, using your car's efficiency. Logging refuels makes it learn your real km/l and get steadily more accurate. Correct it any time with Correct level on the Fuel tab. Never rely on it instead of your car's own gauge.

The walkie-talkie doesn't work when the app is in the background.

Background and Lock Screen press-to-talk needs an entitlement from Apple that is still pending. Until it is granted, the walkie-talkie works while DriveStream is open on screen.

Is DriveStream on CarPlay?

Yes. Apple approved DriveStream as a CarPlay navigation app in August 2026, and the live convoy map, turn-by-turn guidance and press-to-talk button are in the current build. Plug in and DriveStream appears on the CarPlay home screen.

Can I use it without a group?

Yes. Drive solo records your route, speed and fuel with nothing shared with anyone.

How do I delete my account and data?

Tap your avatar on the dashboard and choose Delete account. It removes your profile, all your recorded drives and your sign-in straight away — there is nothing to wait for and no email needed. If you would rather we did it, email us from the address you signed up with. See the privacy policy for what is stored.

Report a bug

Email us with what you expected, what happened, and the approximate time. If it involved a drive, tell us the trip name — that is usually enough to pin it down.

A word on driving safely

DriveStream is an aid, not an instruction. Follow the road, the signs and the law rather than the app, and set your destination before you move off — not while driving.